Shipment & delivery
Deliveries are handled by our logistics partner DB Schenker.
Delivery times in Sweden is usually 2-5 workdays, depending on inventory status.
Delivery times outside of Sweden is usually 3-10 workdays, depending on inventory status. Longer delivery times than previously specified can occur during periods of time when we have a high load due to order intake, empty inventory, delays from the manufacturer among others.
Mode of delivery.
Your order will be sent with Schenker parcel or Schenker direct for larger shipments.
For certain parts of Norrland or Gotland, Schenker delivers with one day worth of delays, this is not included in the above stated delivery time. Longer delivery times than previously specified can occur during periods of time when we have a high load due to order intake.
DAMAGE ON DELIVERY
If a product is damaged during transport it should immediately be reported to the shipping company (Schenker). You will also need to contact us to log a complaint since we are responsible for making sure the goods are delivered in prime condition.
TERMS AND CONDITIONS OF RESTRICTION.
In order to file a complaint about an incorrect or defective item we ask you to contact us immediately. We will send another item with no additional fees, provided the item is available. In the event that we are unable to replace the item, we will repay you in full when the defect item has been returned to us. For the return of the defect product we will send you a consignment note with paid return shipping.
For a complaint the customer is required to contact DHARMAZONE (+46)430-23 789 and to sfacilitate the handling of the complaint, state the order number and the reason for the complaint.
COMPANY RETURN ADDRESS
312 51 Knäred
Event outside DHARMAZONE control, which could not reasonably be foreseen, shall be attributed to force majeure, which means DHARMAZONE is freed from its obligations to fulfill entered agreements.
DHARMAZONE reserves the right to change all information without prior notice. In the event of a final sale or if a sales item has expired, DHARMAZONE has the right to cancel the purchase and repay any amount paid in advance.
GENERAL TERMS AND CONDITIONS FOR SALE AND DELIVERY FOR DZ WELLNESS AB
The following general terms and conditions for sale and delivery apply to all deliveries from DHARMAZONE WELLNESS AB (hereinafter DZ) unless otherwise explicitly stated.
1. Formation of contract
1.1. Offers from DZ are valid for 30 days from the date of offer.
1.2. A final agreement is considered to be reached when DZ has submitted a written order confirmation.
2. Special components
2.1. If DZ delivers special components for a product the customer shall be obliged to purchase any surplus stock of these components, if the product is discontinued or no longer produced by DZ. In that case, the special components must be purchased at the documented purchase price paid by DZ with an extra charge of 10 %.
2.2. If a product has not been produced for a period of 12 months the product is considered to be discontinued.
2.3. Purchase of special components shall only be carried out in consultation with the customer.
2.4. When submitting a tender DZ shall state any delivery of special components for the product in question.
2.5. The customer is obliged to pay all costs, when starting up new labels or print directly on components.
3. Product changes
3.1. DZ is entitled to implement product changes without any prejudice to the customer.
4. Foreign goods
4.1. Goods, which are handed over to DZ for processing or any other material handed over to DZ and belonging to the customer, shall be kept at the customer's expenses and at the customer's risk. Thus, DZ disclaims all responsibility for loss or damages, and any insurance must be taken out by the customer at his charge, if he chooses to insure the goods.
5.1. If an agreement is for the delivery of goods, which are not in stock, DZ reserves the right to deliver up to 10 % more or less than the agreed volume.
6. Suitability of product
6.1. DZ has no responsibility to ensure that the products delivered are suited or may legally be used for the purpose intended by the customer.
7.1. The customer is not allowed to communicate information about the contents and composition of the products of DZ.
8. Return of goods
8.1. Goods can only be returned according to prior agreement.
9. Retention of title
9.1. All deliveries from DZ are subject to retention of title, thus, the products will remain the property of DZ until payment has been made in full.
10.1. Prices quoted are based on the prices and costs at the time of offer/confirmation of order, including prices of materials, wages and other costs of production. To the extent that freight, insurance, customs and similar costs are included in a price quoted, this shall also apply to these costs.
10.2. Changes in the above mentioned prices and costs prior to delivery shall entitle DZ to adjust the offered/confirmed prices accordingly.
10.3. DZ is entitled to adjust the price proportionally in case of any change in exchange rates which would be detrimental to DZ, including changes in the rate of the agreed currency in proportion to Swedish kronor as well as changes in the rate of Swedish kronor in proportion to the agreed currency, in the period from ordering/confirmation of order and up until delivery. Unless otherwise stated in the tender, prices are exclusive of VAT and any other duties. Moreover, prices are quoted subject to the absence of possible changes in VAT or any other government duties, in which case DZ reserves the right to adjust the price quoted accordingly.
11.1. Delivery according to INCOTERMS 2010 EX WORKS DZ’ premises from factory/ware house.
11.2 . If DZ should choose to effect delivery, DZ shall be acting as a representative for the customer and at the expense and risk of the customer. In this case, the right of disposal in terms of transport remains with DZ, and DZ shall also be entitled to effect delivery freight collect.
11.3. The delivery date shall be calculated from the day, on which DZ receives full information from the customer concerning the execution of the order.
11.4. All dates of delivery are approximate.
11.5. If the customer does not take possession of the goods at the time agreed, and this is not due to any circumstance on behalf of DZ, the latter shall be entitled to charge warehouse rent. In that situation, the customer bears the risk of accidental loss or deterioration of the goods.
11.6 If the goods are delivered on exchange pallets, it is the responsibility of the customer to ensure that the number of empty pallets given to the carrier in exchange equals the number of pallets received by the customer. Any difference shall be invoiced to the customer.
12.1.The purchase price is due 30 days from the date of invoice. Late payment shall be subject to an interest of 2 % for each month or part of a month the payment is late.
If the customer is not able to provide satisfactory credit references, he has to provide a bank guarantee or pay the total amount of the invoice in advance at the placing of the order.
12.2. If the customer should default on the conditions of payment DZ is entitled to suspend fulfilment of all remaining orders of the customer. If the arrears are not paid within a further short delay fixed by DZ, the latter shall be entitled to cancel all agreements concluded with the customer.
13. Force Majeure etc.
13.1. In the case of force majeure, including strikes (legal as well as illegal strikes and work stoppages), lockout, fire, flood, major engine failure, extensive breakdowns, state of war, import and export bans, seizure, government provisions, delays during transport, missing or defective deliveries from subcontractors, shortages of raw materials or energy, theft, vandalism and other events not under the control of DZ, the latter shall be entitled to postpone or cancel its service. In case of postponement or cancellation, the customer shall not be entitled to claim damages or make any other claims against DZ.
14. Examination and complaints
14.1. The customer is obliged to examine the delivered products immediately upon reception.
14.2. Any claim should be stated in writing 8 days from the date of invoice at the latest. Otherwise, the claim shall not be taken into consideration.
14.3. Moreover, DZ’ responsibility for defects shall be void 1 year after delivery of the product, at the latest.
15.1. In case of delays attributable to DZ, the latter shall be responsible for substantiated losses due to the delays in accordance with ordinary Swedish law. However, no damages shall be paid for consequential damages, including consequential loss, loss of time, loss of profit, loss of interest, loss in consequence of customer's legal relations to third parties or any other indirect loss; likewise the amount of damages shall be limited and shall never exceed the remuneration of DZ for the delayed service.
15.2. If errors and omissions are found, which may be attributed to DZ, the latter shall be entitled to carry out repair or supply substitute goods at his own discretion, as long as it is done 30 days at the latest after the receipt of the buyer's complaint by DZ. If DZ carries out repair or supplies substitute goods the customer may not raise further claims against DZ. If DZ does not carry out repair or supply substitute goods, DZ shall be obliged to pay damages in accordance with ordinary Swedish law. However, DZ shall not be obliged to pay damages for consequential damages, including consequential loss, loss of time, loss of profit, loss of interest, loss in consequence of customer's legal relations to third parties or any other indirect loss; likewise the amount of damages shall be limited and shall never exceed the remuneration of DZ for the defective or inadequate service.
16. Liability for damages, including product liability
16.1. DZ disclaims liability for damages, including product liability not in consequence of the mandatory rules in the Swedish Act of Product Liability. It is specifically pointed out, that DZ carries no responsibility for consequential losses or any other indirect losses. To the extent that DZ shall be charged with product liability to a third party, the customer shall be obliged to indemnify DZ to the extent of the limited responsibility of DZ as stated above. The customer accepts that charges against him shall be brought at the same court of justice which is hearing the product liability case against DZ.
16.2. However, if the customer can prove that DZ is guilty of grave negligence, then DZ shall be liable for professional property damages sustained by the customer. However, DZ shall not be responsible for consequential losses or any other indirect losses of the customer due to this kind of damage.
17. Resolution of Disputes – Any dispute, controversy or claim arising out of or in connection with this contract, or the breach, termination or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce